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Systems Engineer - Remote

 

30% Client Facing; 70% Remotely

Interested? Email jeff@havensgroupkc.com, and please attach your resume. 

 

About the Client

Our client provides IT services and solutions, empowering people and solving problems. They partner with businesses throughout the Kansas City region to provide premium IT services, proactive solutions, cybersecurity, and long-term strategic planning. It is a nationally recognized Managed Services Provider and a Kansas City Business Journal “Top Computer and Technology Company.” Its 40+ employees work mostly remotely, with its office in the historic River Market district. Its culture centers around three pillars,  Hungry, Humble, and Smart. Their unique proactive services model methodology mitigates client risk, breakdowns, outages, etc., and is a driver for its high client retention and satisfaction rating. People love working here because leadership supports a healthy work-life balance and rewards achievement. Receive 100% employer-paid benefits, a 401k match, and a 401k profit share at the end of the year—highly competitive pay aligned to your unique experience and skills. 

 

About the Role

  • This role combines remote (70%) with the client (30%).

  • You don’t necessarily need to be an authoritative expert in one thing, just the drive, and capability to become one, but mostly, you are a jack of all trades.

  • The core task is to scope, prepare, and deliver on all assigned projects to meet deadlines.

  • Create, correct, and update documentation across all tools

  • Accurately document all time and activities against assigned projects, tickets, and tasks according to the defined ticket lifecycle processes

  • Build and maintain documentation and work instructions around solutions, technologies, and client environments

  • Take ownership of and resolve all assigned escalations.

  • Attend and have input at various team huddles, meetings, and company forums

  • Be flexible and willing to help team members.

  • Continuous work to improve yourself, and others, both technically and professionally as expected by management

  • All other tasks, tickets, or projects as requested by management

 

Skills and Knowledge

  • Around 5-10 years of a combination of tech education, cert achievement, technical support, solutions, and management services experiences.

  • Ability to prioritize workflow and handle multiple, competing, and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines

  • Strong knowledge of commonly-used concepts, practices, and procedures within information technology support in a Windows environment, including but not limited to:

    • Microsoft Windows Server, Desktop OS, and Office products.

    • TCP/IP, network routing, firewall functions (NAT), and understanding common protocols such as HTTP(S), RDP, DNS, SMTP, etc.

    • Windows system management tools, philosophies, and methods

    • Antivirus/malware and patch management technologies

    • Active Directory, Virtualization, VOIP, DNS, etc

    • Computer and server hardware and common troubleshooting processes

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