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Systems Engineer - Consultative

 

70% Client Facing; 30% Remotely

Interested? Email jeff@havensgroupkc.com, and please attach your resume. 

 

About the Client

Our client provides IT services and solutions, empowering people and solving problems. They partner with businesses throughout the Kansas City region to provide premium IT services, proactive solutions, cybersecurity, and long-term strategic planning. It is a nationally recognized Managed Services Provider and a Kansas City Business Journal “Top Computer and Technology Company.” Its 40+ employees work mostly remotely, with its office in the historic River Market district. Its culture centers around three pillars,  Hungry, Humble, and Smart. Their unique proactive services model methodology mitigates client risk, breakdowns, outages, etc., and is a driver for its high client retention and satisfaction rating. People love working here because leadership supports a healthy work-life balance and rewards achievement. Receive 100% employer-paid benefits, a 401k match, and a 401k profit share at the end of the year—highly competitive pay aligned to your unique experience and skills. 

 

About the Role

  • This role is consultative, and you naturally have a client-first mindset, analytical problem solver, reliable in word and deed, excellent listener, etc., in this case, solving technology problems, enhancing systems, etc. In other words, your goal is to become an expert on the client’s environment and workflow. Pro-Tip: The Systems Engineer role is a stepping stone to becoming a highly-paid Sales Engineer.

  • You don’t necessarily need to be an authoritative expert in one thing, just the drive, and capability to become one, but mostly, you are a jack of all trades.

  • You are the face of the company, meaning you are in front of the client 70% of the time, and the remaining work remotely.

  • This role acts as a high-level technical resource for their clients who assist in the planning, communicating, and architecting of solutions for small to medium projects and tasks.

  • Create, correct, and update documentation across all tools

  • Accurately document all time and activities against assigned projects, tickets, and tasks according to the defined ticket lifecycle processes

  • Log time, travel, and expenses accurately and timely, according to policies and procedures

  • Attend and have input at various team huddles, meetings, and company forums

 

Skills and Knowledge

  • Around 5-10 years of a combination of tech education, cert achievement, technical support, solutions, and management services experiences.

  • Ability to prioritize workflow and handle multiple, competing, and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines

  • Strong knowledge of commonly-used concepts, practices, and procedures within information technology support in a Windows environment, including but not limited to:

    • Microsoft Windows Server, Desktop OS, and Office products.

    • TCP/IP, network routing, firewall functions (NAT), and understanding common protocols such as HTTP(S), RDP, DNS, SMTP, etc.

    • Windows system management tools, philosophies, and methods

    • Antivirus/malware and patch management technologies

    • Active Directory, Virtualization, VOIP, DNS, etc

    • Computer and server hardware and common troubleshooting processes

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