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Systems Engineer


Our client is a rapidly growing managed services provider to several SMB firms in the Kansas City Metro area, assuring their technical infrastructure and security systems are optimized and aligned to support leadership strategy. With an amazing 99.7 client satisfaction score, they seek exceptionally skilled and high-quality people with these attributes: technical expertise, problem-solving skills, time management, attention to detail, communication skills, teamwork, client-first mentality, adaptability, and a positive attitude. These attributes contribute to successful job performance, a positive work environment, and the achievement of company goals.


We seek a Systems Engineer for our client with 4-8 years of pre- and post-education technical experience centering around all or a combination of desktop, server, network, and security. Certifications preferred but not required, like MSCE, CCNA, CompTIA A+, CompTIA Network+, VMware Certified Professional, etc. Super strong company culture and high retention rates. Strong benefits Health, Vision, Dental, Insurance, STD, LTD, 401k, Paid Time Off. Highly Competitive Pay plus bonus. Hybrid working environment with the office located downtown City Market area. 



  • Scope, prepare, and deliver on all assigned projects to meet deadlines

  • Communicate effectively with clients, project coordinators, and other service teams.

  • Precisely document all time and activities against assigned projects, tickets, and tasks.

  • Assist in project design, scoping, quoting, and pre-planning of new projects.

  • Maintain a high degree of quality control by honoring defined processes and standards.

  • Build and maintain documentation and work instructions around solutions, technologies, and client environments.

  • Take ownership of and resolve all assigned escalations.

  • Participate in having fun/learning at various team events, meetings, and company forums.

  • Willing to help team members because it's the right thing to do. 

  • Continuous work to improve yourself, and others, both technically and professionally.


Key Requirements

  • Minimum of an Associate or BS degree or certifications in a related discipline and 5-10 years of related technical support experience or a suitable combination of education and relevant experience; Certifications preferred but not required, like MSCE, CCNA, CompTIA A+, CompTIA Network+, VMware Certified Professional, etc.

  • Extensive knowledge of commonly-used concepts, practices, and procedures within information technology support in a Windows environment, including but not limited to Advanced/Proficient knowledge and understanding of 

    • Windows Server Technology and Microsoft OS and Office products;

    • TCP/IP, network routing, and firewall functions (NAT), including a basic understanding of common protocols such as HTTP, RDP, DNS, SMTP, etc.

    • Active Directory, Virtualization, VOIP, DNS, DHCP, etc

    • Computer hardware and troubleshooting

  • Implementing and maintaining highly virtualized environments

  • Ability to quickly learn and adapt to changing technologies and threats in the IT world

  • Ability to prioritize workflow, organize diverse material, and handle multiple, competing, and changing priorities; ability to perform effectively without supervision and within established time limits/deadlines.

  • Ability to interact effectively and professionally and provide exceptional internal and external service.

  • Have the ability to travel, sometimes with short notice, and be able to provide after-hours support and weekend implementation as needed.

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