Desktop Support

45 to 50K base; 1-2 years experience

Interested? Email jeff@havensgroupkc.com, and please attach your resume. 

 

Our client is Tallgrass Freight, a consistent Kansas City Business Journal Fast 50, Ingram's Top 100 Company, Inc. 5000, and a KC Journal Best Place to work. The secret to this growth is building an amazing culture by treating and paying people fairly, allowing them and the company to thrive! This growth means adding a desktop support person to maintain and monitor the firm's infrastructure, computer systems, and networks. This role is a ground-floor opportunity to grow with the company and move up the ladder with a little luck, continual self-improvement, and hard work.  75% of your time is spent at headquarters, 6800 Hilltop Rd #202 Shawnee, KS 66226, and 25% at 7101 College Blvd Suite 550, Overland Park, KS 66210. 

 

IT Support Duties and Responsibilities

  • Install and configure software and computer systems.

  • Troubleshoot and resolve issues with software or hardware.

  • Walk colleagues or clients through steps to help them resolve their technical problems.

  • Analyze records and logs to spot underlying trends and potential issues.

  • Establish accounts for new users and assist with password or login problems.

 

IT Support Requirements and Qualifications

  • 1-2 years of experience providing end-user or desktop support.

  • Certifications are preferred but not required.

  • You will have working knowledge and expertise with various software, hardware, and applications.

  • You are eager to solve complicated problems and see projects through to completion.

  • You have strong analytical skills to study problems and records and identify solutions.

  • You are team-oriented and enjoy helping your colleagues solve technical problems.

  • You have strong interpersonal communication and relationship-building skills.

  • Ability to manage time and effectively prioritize numerous projects at one time.

  • Work on-site 75% of your time at the Shawnee, KS. location.